How can we help?
Answers to the questions we hear most. Can’t find yours? Contact our team.
About our service
Is Challenge Associates a lender?
No. We are a loan matching service. We connect you with participating lenders from our network, and we never make the lending decision, fund the loan or collect payments.
How much does it cost to use Challenge Associates?
Nothing. Lenders pay us when we connect them with you. That never changes the rate or terms a lender offers you.
Do you work with every lender?
No. We work with a network of participating lenders. Not every lender operates in every state, so the offers you see depend on where you live.
Will you contact me?
We and the lenders you are matched with may contact you about your request by phone, text or email, as described in our Terms of Use. You can opt out at any time.
Offers, rates and approval
How much can I borrow, and at what rate?
Loan amounts range from $250 to $5,000, with repayment terms from 65 days to 36 months and APRs from 5.99% to 35.99%. No lender in our network requires full repayment within 60 days. The exact rate is set by the lender you choose.
Am I guaranteed an offer?
No. Each lender decides independently using its own criteria. Submitting a request does not guarantee an offer or approval.
Why is my offer different from the example?
The representative example is illustrative. Your offer depends on the lender, your credit history, income and state.
How fast can I get funded?
Typically one to three business days after you sign with your lender. Exact timing depends on the lender and your bank.
Credit and your data
Does checking my options affect my credit score?
No. Submitting a request through us does not affect your credit score. If you choose to apply with a lender, that lender may check your credit, which may affect your score.
Is my information secure?
Your information is encrypted in transit and shared with participating lenders only when you submit a request and agree to share it.
How do I delete my data?
Delete your account in the app, or email us at info@challengeassociate.com. We can’t delete data a lender already holds; contact that lender directly.
How do I opt out of the sale or sharing of my information?
Use our Do Not Sell or Share page, or contact us.
If you already have a loan
Who do I contact about my loan or payments?
Your lender. The lender services your loan, collects payments and answers questions about your account. Their contact details are in your loan agreement.
I can’t make a payment. What should I do?
Contact your lender before the due date. Many lenders offer payment plans or extensions. See our Responsible Borrowing guide.
How do I file a complaint about a lender?
Contact the lender first. You can also contact your state financial regulator or the Consumer Financial Protection Bureau at consumerfinance.gov.